Capital Solutions treats your clients like royalty

Capital Solutions understands that your clients are the lifeblood of your business. You can rest assured that we will do everything we can to minimize direct contact with your client. And when we do contact your clients, we will do so professionally and with respect. We will provide them with the same top-notch service and attentiveness that makes them do business with you.

Most of your customers will never even notice a change

For most of your customers, there will be almost no awareness that there is any change in how they pay their bills. Other than a new address to remit payment and a slight change in how the check is made out, they will not even notice a difference.

And to ensure there are no questions, we can, if you wish, send all of your clients a letter signed by you explaining the changes so that they can feel comfortable that everything is proper and above board. We can usually alter the language in the letter to your comfort as needed.

We will almost never contact one of your customers

Capital Solutions understands that your client has a relationship with you, not with us. That is why we do everything we can to avoid ever having to contact your clients directly. Here are the most common reasons we ever contact your clients:

• When we send them a notification letter (and also a cover letter if you wish) about the change about how payments are made. When you ask us to fund a client's invoices for the first time, we will send your client a letter, signed by you, that explains payments will go to a new address and their check will be made out differently. Typically, clerical staff at your client's office will make the needed changes in their payment system and the letter will then be filed away, probably for good.
• When we verify an invoice. To fund an invoice, Capital Solutions may have to verify the invoice is legitimate. To do that, one of our professional staffers may contact your client to ensure they received the goods or services listed in your invoice and there are no quality concerns that might cause a credit or return.
• When a client has not paid an invoice on time. Most of your clients will pay on time and never require a call to remind them an invoice is outstanding. When a customer is late in his paying his bill, he may need a gentle reminder. In the event this happens, we will contact you first to find out the best way to resolve the situation. You are of course welcome to contact the client yourself rather than having us do it. As we provide you weekly reports as to the status of your client's outstanding invoices, you will know as soon as we do when an invoice is overdue.

We treat your clients like royalty no matter which of our services you choose. If you are ready to move forward, contact us for more information about how we can help you with your financing needs without changing your relationship with your customers.